Not a process diagram — a wall of what the seller actually experiences, A to Z. One sticky = one thought, decision, action, problem, or cost. Color reveals where ailb deletes, simplifies, or takes over.
Everyone has this pile. Most of it never gets sold — the process kills it first.
Pricing blind, then the same form on four platforms.
Thirty chats, two real buyers — find them.
The no-show economy — three appointments per actual sale.
One item sold; the rest of the pile quietly abandoned.
Draw the arrows and the "process" collapses into a few tight feedback loops. These are where sellers get stuck, re-decide, and abandon — usually with the item still unsold.
Almost this entire map is agent work. The human's irreducible part is two things: take the photos, and hand the item over.
What survives after delete → simplify → automate. The human takes photos and hands the item over. The agent is the entire middle.
No single pain here is severe — it's death by thirty WhatsApp chats — but the collapse ratio is the best on the wall: the agent can do literally everything between the photo and the handover, and the entire flow is chat, which is exactly what ailb is. Highest frequency of all five maps, zero government dependency. Recommendation: hackathon demo flow — make this the flagship. "Send a photo, get cash" is the one-line demo that sells the whole concierge.