Not a process diagram — a wall of what the buyer actually experiences, A to Z. One sticky = one thought, decision, action, problem, or cost. Color reveals where ailb deletes, simplifies, or takes over.
Before the scams: which phone do I even need?
Every great deal is a red flag. Every fair deal might still be one.
An interrogation I have to invent myself, ten times over.
Twenty minutes, a stranger watching, and a checklist I half-remember.
Cash changes hands and every protection evaporates.
Draw the arrows and the "process" collapses into a few tight feedback loops. These are where buyers get stuck, re-decide, and abandon — or buy scared and overpay at a shop.
The product here isn't search — it's trust. The agent becomes the verification layer the Lebanese used-phone market has never had.
What survives after delete → simplify → automate. The human goes to one meetup and pays. The agent does the knowing.
Phones are the highest-frequency, highest-anxiety purchase on this wall, and the pain is concentrated in one word: trust. The agent can't physically inspect the device — that caps the collapse ratio — but "qualify → verified shortlist → live meetup checklist" needs zero integrations and demos beautifully in chat. Recommendation: hackathon demo flow. Pair it with sell-used-stuff as the two sides of the same trusted marketplace.